Question & Answer
1. Q. What does McAfee AntiVirus include?
A. McAfee AntiVirus is an antivirus and Anti-Malware suite software, prepackaged as an easy all-in-one, easy-to-use solution that includes Anti-virus, Anti-Spyware, and Malware protection .
2. Q. What are the system requirements to run McAfee AntiVirus?
A. The system requirements to run McAfee AntiVirus are:
• Windows XP, Windows Vista or Windows 7
• 512 MB RAM Windows XP and 1GB for Windows Vista and Windows 7
• 1GB MHz or higher processor.
• 500 MB available free drive space
• IE 6 or higher
• McAfee AntiVirus is not available for Mac computers
3. Q. The McAfee AntiVirus registration page requires my Bright House Networks-provided email address. I do not remember my Bright House Networks email address. What do I do?
A. Your Bright House Networks email address was provided at the time you were installed, and can be found on your work order or the documentation that was provided to you at that time. If you still need assistance after performing these steps, please contact Bright House Networks support.
4. Q. After I fill out the registration form online for the McAfee AntiVirus application, what happens next?
A. You will be redirected to a Download Page and a Terms and Condtions agreement. After agreeing to the Terms and Conditions of use the download will be intiated and you may begin the installation process.
5. Q. Can I install the McAfee Application on all the PC's in my office ?
A. No. Each registration is on PC at a time only. In order to install McAfee AntiVirus on other PCs, you need to log on to http://mcafee.business.brighthouse.com from the PC you wish to install the application, and complete the registration and download process again, using another Bright House Networks email address. You may download a unique install for each Bright House Networks Business Solutions email account you have established. A new unique download will then be generated for you to download.
6. Q. What if I cancel my Bright House Networks Business Solutions Service?
A. McAfee AntiVirus is being offered to you free because you are a Bright House Networks Business Solutions customer. As long as you are a Bright House Networks Business Solutions customer, you can stay protected with McAfee AntiVirus, free. If you cancel your Bright House Networks Business Solutions service, you must discontinue the user of the application.
7. Q. What if I already have another Anti-Virus, or Anti-Spyware software installed on my PC?
A. If you are running other anti-virus and/or antispyware software, you need to first uninstall the old software from your PC, and then download McAfee AntiVirus. You do not need to uninstall other anti-spyware software to use the McAfee antispyware application.
8. Q. What if I have questions about using McAfee AntiVirus?
A. To help users get answers to any questions they may have regarding our products, we have provided a rich knowledge base.
You may also contact Bright House Networks support for additional assistance. http://business.brighthouse.com/Support/
9. Q. What makes MCAfee's AntiVirus different from other products out there?
A. McAfee has been a world leader in AntiVirus detection and removal for over 20 years.
10. Q. What is Spyware?
A. Spyware and adware are non-viral applications (surveillance tools) that are loaded without the user's knowledge and can monitor computer activity including keystroke tracking and capture, email logging, instant message usage and snapshots. Spyware comes in many shapes and sizes: some are simply an annoyance while others threaten security. Here are some common types of spyware:
• Spyware - tracks information about you, your computer, and your surfing habits.
• Adware - displays unwanted advertising that can slow your computer to a crawl.
• Keyloggers - record every keystroke you make, then steal your passwords and other personal data.
• Browser Hijackers - can change your homepage and search results.
• Remote Access Trojans (RATS) - allows attackers to remotely control your computer.
11. Q. How does my computer become infected with Spyware?
A. Spyware and adware can enter a system in several ways, such as through everyday web browsing, unauthorized software downloads, peer-to-peer file swapping, email attachments, instant messaging and chat sessions, bundled with legitimate software installs, and 'drive-by' installs from websites.
12. Q. What is a Virus?
A. A computer virus is a form of malicious software â€“ also referred to as malware. (Malware is a word derived from the combination of the words malicious, and software).
The forms of malware that anti-virus solutions protect against include the following. (All of these forms are commonly referred to simply as "viruses").
• Viruses - a small program that attaches itself to another program or document and replicates with the potential to cause damage.
• Worms - specifically engineered to make extensive use of email to spread them rapidly.
• Trojans - programs that pretend to be something harmless but have a damaging or otherwise malicious intent.
• Zombies - programs that install themselves on machines, and remain dormant until some external event triggers them into action. Actions could include doing damage, or stealing your information and sending it to some predefined email account, or opening up remote control access portals to your machines.
13. Q. How do anti-virus solutions work?
A. Anti-virus solutions provide protection by detecting viruses and disabling or otherwise removing them from your system. Detecting viruses is the job of the anti-virus "engine", which scans your systems, looking for the tell tale signatures of these malicious programs, and once detected, initiates the appropriate action (remove, rename, disable, etc.).
14. Q. What damage can viruses cause?
A. The type of damage they can do varies dramatically. Some of them do a great deal of damage to files, or even destroy the contents of your hard drives. Others install programs intended to corrupt or steal information from your machine.